Update Device
When you need to update your device, you can do so via the web tool.
OTA automatic updates
When the device firmware is 2.0.0 or later, the device supports OTA automatic updates. Whether it is powered by USB or battery, it will update automatically at an appropriate time, so you no longer need to use a computer and data cable for updates.
If your firmware is still earlier than 2.0.0, you still need to complete one final manual firmware update with a computer and data cable.
Connect device to web tool
Use a data-capable cable to connect the device to your computer
Ensure the cable you use supports data transfer, not just charging. If no device appears in the pop-up window, it's usually because the cable only supports charging. We recommend using the original cable or another cable that supports data transfer.
After ensuring a stable connection between the device and computer, click "Connect Device"
The web tool is compatible with Chromium-based browsers such as Arc, Chrome, Edge, and 360 Browser. Do not use on mobile devices or in-app browsers.
Select your device in the pop-up window
If no device is available in the pop-up window
Please ensure the device is connected to the computer via data cable. If no device is still available, try changing the cable or the computer's port and try again.
Next step
Click “Start Update” and wait until the progress reaches 100%. When “Update Complete” appears, you can disconnect the device.
Force update
If your device is already on the latest version but you still need to perform an update, click "Force Update" to the right of the "Already up to date, disconnect" button.
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