Reset Device
Reset via App
When should I use 'Reset via App'?
When your device is connected to power and the current network is available. You will see the icon in the upper right corner of the device card in the Dot. App, indicating you can reset via the app.
Network Tool
When should I use the “Network Tool”?
When your device cannot connect to the original network, indicating you need to use the web tool to reset the network.
Connect device to web tool
Use a data-capable cable to connect the device to your computer
Ensure the cable you use supports data transfer, not just charging. If no device appears in the pop-up window, it's usually because the cable only supports charging. We recommend using the original cable or another cable that supports data transfer.
After ensuring a stable connection between the device and computer, click "Connect Device"
The web tool is compatible with Chromium-based browsers such as Arc, Chrome, Edge, and 360 Browser. Do not use on mobile devices or in-app browsers.
Select your device in the pop-up window
If no device is available in the pop-up window
Please ensure the device is connected to the computer via data cable. If no device is still available, try changing the cable or the computer's port and try again.
Next step
Tap “Reset Device” below. After the device screen changes, you can use the Dot. App to pair the device again.
If the screen does not change, try disconnecting, refreshing the page, and reconnecting before trying again.
Did this solve your problem?
Join our community