Privacy Policy

Last updated: August 5, 2025

Introduction

Thank you for choosing the products and services provided by Shenzhen MindReset Technology Co., Ltd. (“we,” “the Company,” or “MindReset”). We understand the importance of your personal information, and your trust is vital to us. We are committed to maintaining your trust by adhering to the principles of accountability, purpose limitation, consent, data minimization, security assurance, individual participation, and transparency, and we pledge to implement appropriate security measures to protect your personal information.

This Privacy Policy explains how we collect, use, store, transfer, share, and (where applicable) disclose your personal information, as well as how you can manage your information.

Scope of Application

This Privacy Policy applies to all products and services we provide through the website dot.mindreset.tech, mobile applications, and related products and services (collectively, the “Services”). Personal information as referred to in this Policy includes all kinds of information related to an identified or identifiable natural person, including information recorded by various technical means generated during your use of our products or services.

How We Collect and Use Your Personal Information

Personal Identification Information

To provide basic account services, enable identity verification, and ensure security, we collect your name, mobile number, or email address. This information is necessary to create and maintain your user account, verify your identity, provide customer support, and fulfill obligations required by laws and regulations. We strictly follow the “data minimization” principle and only collect information necessary to provide the Services.

Device Information Collection

When you use our Services, we automatically collect device-related information, including but not limited to IP address, device model, operating system version, and device identifiers (such as IMEI, Android ID, IDFA, etc.). We collect this information to safeguard your account and transaction security, improve user experience, and support product optimization and system maintenance.

Usage Information Collection

To provide a more personalized experience and improve our products, we collect information about how you use our Services, including:

1. Information collected via cookies and similar technologies: We use cookies and similar technologies to record your preferences, login status, and usage habits, in order to deliver a more personalized experience. You can manage or delete cookies via your browser settings.

2. Clickstream data: Including pages you visit, buttons you click, features you use, and other interactions. This helps us understand user needs and optimize product design.

Location Information Collection

With your authorization, we collect your location information, including:

1. GPS location data
2. WLAN access point information
3. Bluetooth identifiers

We use location information to:

• Provide location-based services
• Support device network configuration
• Optimize network connectivity experience
• Provide relevant localized services

You can change your location permission settings at any time in your device’s system settings.

How We Protect Your Personal Information

We value the security of your personal information and take all reasonable and feasible measures to protect it:

• Encrypt data during storage and transmission
• Use access control and identity authentication technologies
• Deploy firewalls, antivirus, and intrusion detection systems
• Enforce strict data access permissions and auditing
• Establish comprehensive information security management systems
• Conduct regular employee information security training

Storage and Use of Personal Information

Information Storage

We store personal information collected within China in accordance with applicable laws and regulations in mainland China. We retain your personal information only for the period necessary to achieve the purposes of the Services, unless otherwise required by law or authorized by you.

Information Use

We use the collected personal information to:

1. Provide, maintain, and improve our products and services
2. Send you service notifications and operational communications
3. Perform identity verification and ensure security
4. Conduct internal data analysis and research
5. Comply with legal and regulatory requirements
6. Respond to your requests and feedback

Sharing, Transfer, and Public Disclosure of Personal Information

Sharing

We do not share your personal information with any company, organization, or individual, except in the following circumstances:

1. With your explicit consent
2. With authorized partners: We may share certain personal information with partners to deliver better customer service and user experience
3. As required by laws and regulations, legal proceedings, litigation, or mandatory requirements of competent authorities

Transfer

We do not transfer your personal information to any company, organization, or individual, except in the following circumstances:

1. With your explicit consent
2. In the event of a merger, acquisition, asset transfer, or similar transaction

Public Disclosure

We will only publicly disclose your personal information under the following circumstances:

1. With your explicit consent
2. As required by laws and regulations, or by administrative or judicial authorities
3. When necessary to protect personal or property safety or in the public interest

Your Rights

In accordance with relevant laws, regulations, and standards of the People’s Republic of China, we ensure you can exercise the following rights over your personal information:

1. Right of Access

• You have the right to access your personal information
• You can view basic profile data via account settings
• You can export relevant information from your account

2. Right of Rectification

• You may request corrections when information is inaccurate or incomplete
• You can update information via customer service or account settings

3. Right of Erasure

• You may request deletion of personal information under certain circumstances
• Where we collect or use personal information in violation of laws or regulations
• Where the processing purpose has been achieved, cannot be achieved, or is no longer necessary

4. Right to Account Cancellation

• You may request to cancel your account
• After cancellation, we will delete or anonymize your information

Protection of Minors' Personal Information

We attach great importance to the protection of minors’ personal information:

1. If you are under 14 years old, please read this Privacy Policy with your guardian and use our Services only with your guardian’s consent.

2. For personal information of minors collected with guardian consent, we will use or disclose it only as permitted by laws and regulations, with explicit guardian consent, or when necessary to protect the minor.

3. If we discover that we have collected personal information of a minor without verifiable guardian consent, we will endeavor to delete such information as soon as possible.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When material changes occur, we will notify you in a prominent manner, such as via in-app pop-ups, website homepage announcements, or emails to your account. You can visit dot.mindreset.tech to view the latest version.

By continuing to use our products or services after this Privacy Policy is updated, you acknowledge that you have read, understood, and agreed to be bound by the updated Policy.

Key Terms Definitions

To help you better understand this Privacy Policy, we provide the following definitions:

1. Personal Information: Information recorded electronically or otherwise that can identify a specific natural person on its own or in combination with other information, or that reflects the activities of a specific natural person.

2. Sensitive Personal Information: Personal information that, if leaked, illegally provided, or misused, may endanger personal and property safety, or easily cause damage to personal reputation and mental/physical health, or lead to discriminatory treatment.

3. Cookie: A small text file placed by a website server on a user’s browser to record relevant user information.

4. Device Identifier: A unique identifier used to recognize a specific device, such as IMEI, MAC address, etc.

5. IP Address: A numerical label assigned to a networked device to identify its location on a network.

Legal Compliance Statement

This Privacy Policy complies with relevant laws and regulations of the People’s Republic of China, including but not limited to:

1. The Cybersecurity Law of the People's Republic of China
2. The Personal Information Protection Law of the People's Republic of China
3. The Data Security Law of the People's Republic of China
4. Information Security Technology – Personal Information Security Specification
5. Regulations on the Scope of Necessary Personal Information for Common Types of Mobile Internet Applications

Third-Party SDK Information Disclosure

We use the following third-party services:

1. Microsoft Clarity

   We partner with Microsoft Clarity and Microsoft Advertising to understand how you use and interact with our website, services, and applications through behavioral metrics, heatmaps, and session replay, in order to improve and promote our products/services. We use first- and third-party cookies and other tracking technologies to capture website usage data to determine the popularity of products/services and online activities. We also use this information for website optimization, anti-fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement: https://privacy.microsoft.com/zh-CN/privacystatement

2. Maps SDK (Beijing Amap Technology Co., Ltd.) Privacy Policy: https://lbs.amap.com/pages/privacy/

3. Location SDK (Beijing Amap Technology Co., Ltd.) Privacy Policy: https://lbs.amap.com/pages/privacy/

4. Beacon SDK for Android (Shenzhen Tencent Computer Systems Co., Ltd.) Privacy Policy: https://privacy.qq.com/document/preview/a19a8cf4f2354306b137a7db39d32024

5. Lite Maps SDK (Beijing Amap Technology Co., Ltd.) Privacy Policy: https://lbs.amap.com/pages/privacy/