Reset Network
Connect device to web tool
When do I need to reset the network?
When your device cannot connect to the original network, it indicates you need to use the web tool to reset the network.
Use a data-capable cable to connect the device to your computer
Ensure the cable you use supports data transfer, not just charging. If no device appears in the pop-up window, it's usually because the cable only supports charging. We recommend using the original cable or another cable that supports data transfer.
After ensuring a stable connection between the device and computer, click "Connect Device"
The web tool is compatible with Chromium-based browsers such as Arc, Chrome, Edge, and 360 Browser. Do not use on mobile devices or in-app browsers.
Select your device in the pop-up window
If no device is available in the pop-up window
Please ensure the device is connected to the computer via data cable. If no device is still available, try changing the cable or the computer's port and try again.
Next step
Tap "Reset Network" below. After the device screen changes, you can use the Dot. App to re-pair the device's network.
If the screen does not change, try disconnecting, refreshing the page, and reconnecting before trying again.
Notes
If the account you re-pair with is the same as the account used before the reset, your previously configured content will be retained. If the account is different (e.g., your friend or someone else), the device's previously configured content will be removed.
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