Content Not Updating
Please follow the troubleshooting steps below, or use the Dot. App to check the device status:
Is the Content Update Interval Set Too Long?
If you have set a long content update interval in the Dot. App, the device will not wake up frequently to retrieve content updates. Please review your settings and adjust the update interval to a shorter duration as needed.
Device Powered Off or Battery Drained — Try Connecting to Power
Quote/0 is a smart home device featuring a low-power autonomous wake design. It ships with approximately 70% battery capacity and is recommended for use exclusively in stable home environments.
Quote/0 charges with a Type-C cable and is compatible with most chargers.
A full charge takes about 1.5 hours. We recommend fully charging the device before first use.
After you connect the power, the status light next to the power port shows the charging state.
| Status light | Meaning |
|---|---|
| Orange or blinking | Charging |
| Steady white | Fully charged |
When operating solely on battery power under favorable signal conditions, with a default update interval of 3 hours or longer, the battery can last up to one year.
If you observe that Quote/0's battery is draining too quickly, please be aware of two potential causes:
- Update interval is too short: When you set the update interval to less than 3 hours, the device will wake and fetch content more frequently, causing the battery to drain faster than anticipated. You can configure a longer update interval in the app to significantly reduce power consumption.
- Poor Wi‑Fi network: If your Wi‑Fi environment is unstable, you use a mobile hotspot, or the device moves outside the original network range when waking, the device may consume power rapidly due to repeated Wi‑Fi reconnection attempts. For this smart home device, the specific reconnection logic is as follows:
- Following no response or connection error, the device automatically retries up to 15 times in a loop;
- If all attempts fail, the device enters sleep mode for two minutes, then automatically wakes and retries;
- This cycle continues until the device successfully establishes a Wi‑Fi connection.
Therefore, please verify the Wi‑Fi network the device is currently using to ensure reasonable power consumption.
Laboratory test results indicate that a single charge supports up to 3,900 refresh cycles (with Wi‑Fi reconnection occurring on each wake).
Wi‑Fi Connection Interrupted — Check Router Network Status
If your device loses Wi‑Fi connection during operation, it will be unable to retrieve content updates. Please verify that your router network is functioning properly.
Switch Current Network
Connect device to web tool
When do I need to reset the network?
When your device cannot connect to the original network, it indicates you need to use the web tool to reset the network.
Use a data-capable cable to connect the device to your computer
Ensure the cable you use supports data transfer, not just charging. If no device appears in the pop-up window, it's usually because the cable only supports charging. We recommend using the original cable or another cable that supports data transfer.
After ensuring a stable connection between the device and computer, click "Connect Device"
The web tool is compatible with Chromium-based browsers such as Arc, Chrome, Edge, and 360 Browser. Do not use on mobile devices or in-app browsers.
Select your device in the pop-up window
If no device is available in the pop-up window
Please ensure the device is connected to the computer via data cable. If no device is still available, try changing the cable or the computer's port and try again.
Next step
Tap "Reset Network" below. After the device screen changes, you can use the Dot. App to re-pair the device's network.
If the screen does not change, try disconnecting, refreshing the page, and reconnecting before trying again.
Notes
If the account you re-pair with is the same as the account used before the reset, your previously configured content will be retained. If the account is different (e.g., your friend or someone else), the device's previously configured content will be removed.
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